At Charlottetilburystore, we are committed to providing reliable and efficient shipping services for all your luxury makeup, skincare, and fragrance purchases. This Shipping Policy outlines the key details of our shipping process, including order processing times, delivery timelines, and related terms to ensure you have a clear understanding of what to expect when shopping with us.
1. Order Processing Time
All orders are processed within 1-3 business days of successful payment confirmation. Processing times exclude weekends and public holidays. During peak seasons (e.g., holidays, promotional sales), processing times may be slightly extended, but we will make every effort to dispatch your order as quickly as possible. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email once your order has been dispatched and is on its way.
2. Delivery Timeline
Estimated delivery time is 6-12 days from the date of order dispatch. This timeline applies to all destinations worldwide, ensuring consistency in delivery expectations regardless of your location. While we partner with trusted logistics providers to meet these estimates, please note that delivery times are not guaranteed and may be affected by factors beyond our control. Such factors include, but are not limited to, customs clearance procedures, local delivery delays, weather events, or unforeseen logistics disruptions.
3. Shipping Costs
We are proud to offer free shipping worldwide on all orders, with no minimum purchase requirement. This means you can enjoy your favorite luxury beauty products without any additional shipping fees, surcharges, or handling costs added to your order total. This free shipping benefit applies to every product in our collection, from makeup and skincare to fragrance.
4. Tracking Information
Once your order is dispatched, we will send a shipping confirmation email containing a unique tracking number (where available). You can use this tracking number to monitor the real-time status of your delivery through our website’s dedicated tracking page or the official website of our logistics partner. If you do not receive tracking information within 4 business days of placing your order, please contact our customer service team for assistance.
5. Shipping Address Responsibility
It is your responsibility to provide an accurate and complete shipping address, including all necessary details such as apartment numbers, building names, and correct postal codes. We are not liable for delayed, misdelivered, or undelivered orders caused by incorrect or incomplete address information. If an order is returned to us due to an invalid address, we will contact you to confirm the correct details and reship the order free of charge, or process a refund (excluding any applicable taxes that have already been remitted to the relevant authorities).
6. Import Restrictions & Customs Fees
Certain countries or regions may have specific import restrictions or customs regulations for beauty products. It is your responsibility to familiarize yourself with the applicable laws and regulations in your destination country before placing an order. Please note that any customs duties, taxes, or other fees imposed by the destination country are the sole responsibility of the recipient. We are not liable for these additional charges, and failure to pay them may result in the order being held or returned by customs.
7. Undelivered & Lost Orders
If your order shows as "delivered" in the tracking system but you have not received it, please first check with your local post office, building management, or neighbors—delivery personnel often leave packages in secure locations to prevent theft. If you still cannot locate your order, please contact us within 7 days of the estimated delivery date. We will work closely with our logistics partners to investigate the issue and provide a resolution, which may include reshipment or a full refund, based on the investigation results.
For orders that are confirmed lost by our logistics partner, we will offer you the choice of either a free reshipment of the order or a full refund, at your discretion. To initiate an investigation for a lost order, please contact us within 30 days of the order dispatch date.
8. Modifications to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics practices, legal requirements, or industry standards. Any updates will be posted on this page, and the effective date will be revised accordingly. Your continued use of our website and purchase of products after the updated policy is posted constitutes your acceptance of the changes.
9. Contact Us
If you have any questions, concerns, or requests regarding our Shipping Policy or the status of your order, please contact our customer service team at
[email protected].
Best regards, The Charlottetilburystore Team
