Terms of Purchase - Charlottetilburystore
Welcome to Charlottetilburystore. These Terms of Purchase ("Terms") govern your purchase of luxury makeup, skincare, and fragrance products from our website (charlottetilburystore.com). By placing an order on our website, you agree to be bound by these Terms, as well as our Refund Policy, Privacy Policy, and any other applicable policies posted on our website. Please read these Terms carefully before making a purchase.
1. Order Placement & Confirmation
When you place an order on our website, you are making a binding offer to purchase the selected products at the displayed prices. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or incomplete/incorrect order information.
You will receive an order confirmation email shortly after submitting your order, which includes your order number and details of the products purchased. This confirmation does not constitute acceptance of your order—we will send a separate shipping confirmation email once your order has been processed and dispatched, at which point a binding contract between you and Charlottetilburystore is formed.
2. Pricing & Currency
All product prices displayed on our website are in United States Dollars (USD) and include any applicable taxes (where required by law). Shipping costs arefree worldwide, and no additional shipping fees will be added to your order total.
We strive to ensure that all pricing information is accurate, but errors may occasionally occur. If we discover a pricing error after you have placed an order, we will contact you to inform you of the correct price. You may then choose to proceed with the order at the correct price or cancel the order, with a full refund of any payment made (if applicable).
3. Payment Terms
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other approved electronic payment options. By providing your payment details, you confirm that you are authorized to use the payment method and that the details provided are accurate.
Payment will be processed immediately upon order placement. If your payment is declined, your order will not be processed, and we will notify you via email to resolve the issue.
4. Order Processing & Delivery
We process orders within 1-3 business days of successful payment (excluding weekends and public holidays). Once processed, your order will be dispatched, and you will receive a shipping confirmation email with a tracking number (where available).
Estimated delivery time is 6-12 days from the date of dispatch. While we work with reliable shipping partners to ensure timely delivery, please note that delivery times are estimates only and may be affected by factors beyond our control (e.g., customs delays, logistics disruptions). We are not liable for any delays in delivery caused by such external factors.
5. Returns & Refunds
You may return eligible products for a refund within 60 days of receiving your order, in accordance with the terms outlined in our Refund Policy. To be eligible for a return, products must be in their original, unused, and unopened condition, with intact seals, packaging, and all accompanying accessories.
Once we receive and inspect your returned products (and confirm eligibility), we will process your refund to the original payment method. Refunds are typically reflected in your account within 5-10 business days, though processing times may vary depending on your payment provider.
For details on non-refundable items, defective/damaged product returns, and the return process, please refer to our full Refund Policy.
6. Title & Risk of Loss
Title to the products you purchase passes to you upon full payment of the order total. The risk of loss or damage to the products passes to you once the order has been delivered to the shipping address provided by you. Please inspect your order upon receipt and contact us immediately if any products are damaged or missing.
7. Product Availability
We make every effort to maintain adequate stock levels of our products, but availability is subject to change. If a product you have ordered becomes unavailable after your order has been confirmed, we will contact you to offer a replacement product (of equal or similar value) or a full refund. We will not be liable for any damages or losses resulting from the unavailability of a product.
8. Limitation of Liability
Charlottetilburystore’s liability to you for any losses arising out of or in connection with your purchase will be limited to the total amount paid for the affected products. We will not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of use, loss of profits, or loss of data) unless such damages are caused by our gross negligence or willful misconduct.
This limitation of liability does not apply to damages resulting from personal injury or property damage caused by our products, or to any liability that cannot be excluded or limited by applicable law.
9. Modifications to These Terms
We may update these Terms of Purchase from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page, and the effective date will be revised accordingly. Your continued use of our website and purchase of products after the updated Terms are posted constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team at
[email protected].
Best regards, The Charlottetilburystore Team
